FAQ for Stay In Confinement Nanny Services

What are the differences between hiring a live in confinement nanny by myself or through CCS?
By engaging a live in confinement nanny (CN) through CCS, we negate all the hassles that you will have to face by helping you to make all the necessary arrangements from the first stage of contact till the CN or service provider arrives at your doorstep. Furthermore, we ensure that a trained CN will be available for you, regardless of your delivery date. Most importantly, we have a group of dedicated crew who will provide you with the utmost support and assistance throughout your entire confinement period, with services like a replacement of CN if necessary.
Do I need to pay more for the confinement nanny provided by your company?
No. We do not impose any additional agency fees to our clients when they hire a CN through CCS.
When should I engage a confinement nanny from you?
Due to the rising demand for CNs, we urge clients to book a CN from CCS as early as possible. It is strongly recommended to book at least 4 – 5 months prior to your estimated delivery date (EDD).

If you are booked five or more months in advance of your EDD, you will be entitled to a refund* of your deposit should a miscarriage occur with a doctor’s certification.

*Do note that administrative charges are still applicable.

Will I be able to select a CN?
A personal selection of a CN is not possible. All the CNs usually work 8-10 assignments a year. Precise planning of job schedules has to be in place so that the CNs are not left without work. In addition, there might be unforeseen circumstances which result in the CN being unable to work at the time of your delivery. For example; still employed by a previous client, illness, etc.
Will you recommend an experienced CN?
Yes. All CNs that we engaged are experienced. Due to the high demand for specialised confinement services, these CNs have a constant flow of work. This enables them to hone their skills and gain invaluable experience and knowledge by working with different personalities, requirements and needs. This helps them to adapt and adjust quickly and easily to a variety of working environments, giving new clients peace of mind.

Moreover, we believe in the provision of quality CNs and services to receive your future recommendations and it is this same kind of support given by all our clients that enabled us to remain in the market till today.

How do you ensure the qualities of your CN?
On top of their training and high work rate, CNs qualities are further ensured by the company feedback management system where all of our clients valued comments are reviewed seriously. Therefore, we strongly encourage our cliens to rate the CN by completing the feedback form given by our consultant or through our website.

Through this system, we are able to:

  1. Recognize the effort made by the CN;
  2. Improve both the company and CNs standard of service;
  3. Re-evaluate the CNs quality after each and every assignment.
Can I get a replacement if the CN is unsuitable?
Although we are confident with all our CNs capabilities in fulfilling their job scope well, we do understand the existence of different family requirements, expectations and human chemistry. Hence, free replacement of a CN can be done if you feel that she is unsuitable.
Am I allowed to appoint the CN whom my friend used before?
You are allowed to appoint the CN and it will be placed on your top priority but please take note that it may be subject to changes due to unforeseen circumstances.
 
Name of Confinement Nanny: Aunty Yan Yan
Services Purchased: Chinese confinement care services
Quality of work: Excellent
Professionalism of service person: Excellent
Would you recommend us? Yes
If yes, can we use your name? Yes
Testimonial:
Very professional efficient and clean. Good with newborns.
Minh Lim

Sydney, Australia, January 20, 2019